IT Support Technician
Brief Role Description
Due to increased staffing levels, growing business requirements and technical expansion, Hilltop Leaf is seeking to hire an IT Technical Assistant / IT Support Technician. This new and key role will support Cyber / IT Security, Business Continuity and resilience across the organisation, acting as the first point of contact for staff and clients on hardware, software and network issues, while maintaining the security, documentation and configuration of all IT systems.
Required Skills:
- A relevant IT/computing qualification (e.g. HNC/HND, National Certificate, or college diploma) or equivalent hands-on experience
- Good working knowledge of Windows, everyday office software, and basic networking concepts
- Keen to learn — happy to be trained further in cyber security and site-specific systems
- Methodical and patient, comfortable following procedures precisely
- Clear communicator, confident explaining technical issues to non-technical colleagues
- Trustworthy and discreet, given access to security and building systems
- Full UK driving license useful, given our rural site location
Location: Langholm, DG13
Desired Salary: National Living Wage
Contract: Permanent, Full Time
Notice Period: 2 weeks
Main Duties:
- Be the first point of contact for staff hardware, software, and network issues, responding to IT service requests
- Monitor for security breaches and keep antivirus and firewalls up to date, responding to phishing and cyber threats
- Maintain accurate records of IT assets, faults, and updates, and write simple self-help guides for staff
- Carry out routine maintenance on laptops, desktops,
- CCTV, access control, and building management systems
- Support environmental monitoring and temperature mapping systems across the site
- Maintain SharePoint sites, apply file naming and security permissions, and run regular backups
- Help deliver cyber security induction and phishing awareness training to staff
Site Operative
Brief Role Description
Working as part of a dynamic team to ensure that the site and grounds are secure, functional and maintained at all times in a safe, clean and healthy state for staff, visitors and other users of the site facilities. The role covers site security, health & safety, fire safety and grounds maintenance, and provides support to the Operations and Cultivation teams as required.
Required Skills:
Reliable, Hardworking, follow procedures/Instructions, Self-motivated, Can work in a Team or Individually, Basic IT, Hands-on approach with a can-do attitude.
Location: Langholm, DG13
Salary: National Living Wage
Contract: Permanent, Full Time
Notice Period: 2 weeks
Main Duties:
- To ensure the site remains a safe environment at all times.
- Ensuring efficient operations by adhering to operational procedures, rules and schedules.
- To ensure the powered systems, lighting, heating, security systems and operational units of the premises are functioning appropriately.
- To follow the cleaning and maintenance regime of the site.
- Receive, process and store deliveries of goods and supplies.
- To transport equipment, product or personnel as required.
- Report to the Site Management Team any issues regarding site maintenance.
- Carry out contractor / visitor procedures.
- Assist with routine cultivation activities and projects.
- Perform basic administrative duties and maintain records.
